Refund policy

RETURNS

You may return unused products within 30 days from the date you receive your order.

You can book a return shipping label via our return portal:

GO TO RETURN PORTAL

We do not offer free return shipping.

EXCHANGES

If you wish to exchange for another model, please return the item you do not want and place a new order via our webshop.

WITHDRAW FROM YOUR PURCHASE (ONLY EU ORDERS)

You can use this function to let us know that you wish to withdraw from your purchase.

WITHDRAW FROM YOUR PURCHASE

You simply confirm your email address with a code. You do not need to have created an account in advance.

If your order has not yet been shipped from our warehouse, we will try to cancel the order and refund the payment.

If the order has already been shipped or processed by our warehouse, the shipment cannot always be stopped. In that case, please refuse the parcel on delivery or do not collect it from the pickup point. The parcel will then be returned to us, and we will refund the amount once we have received the item back or have documentation that it is on its way back.

This function applies to your statutory right of withdrawal. Our regular return period is still 30 days.

Unable to sign in? Send us an email at customerservice@sittingsuits.com with your name and order number instead.

EU RETURN SHIPPING (ONLY EU ORDERS)

You can book return shipping with GLS via our return portal:

GO TO RETURN PORTAL

You are also welcome to arrange shipment to our warehouse yourself:

Stabrand Spedition ApS
Att: SITTINGSUITS
Skagerrakvej 8
2150 Nordhavn
Denmark

UK RETURN SHIPPING (ONLY UK ORDERS)

If you wish to return an item, simply send the package back to our warehouse address:

Sittingsuits C/O 3Pluk
Unit 5
Clywedog Road North
Wrexham, Industrial Estate
Wrexham, LL13 9XN

Important information

• Order number and name must be included in the package
• Please keep the shipping receipt and tracking information
• In cases involving lost or undelivered parcels, we reserve the right to request proof of delivery with signature
• We are unable to collect parcels sent to parcel shops
• All returns must be delivered directly to our warehouse address

Original shipping costs are non-refundable.

Processing & refunds

From the time we receive your return:

• Processing time: up to 7 business days
• Refund: once processed, refunds may take 3–7 business days

Please note that the total refund time may therefore be up to approximately 10–14 days.

Items not eligible for return

We reserve the right to refuse returns if:

• The product is not in new condition
• The product smells of smoke or perfume
• The product has been exposed to fire or heavy smoke
• The product has been washed
• The product has been in contact with animals
• The product is damaged due to insufficient or incorrect packaging during return

FAULTY ITEMS

If you receive a faulty product, please contact us by email with your order number and photos at customerservice@sittingsuits.com

QUESTIONS?

If you have any questions regarding returns or exchanges, please contact us at customerservice@sittingsuits.com