Returns
You may return unused products within 30 days from the date you receive your order.
We do not offer free return shipping.
Exchanges
If you wish to exchange for another model, please return the item you do not want and place a new order via our webshop.
Withdraw from your purchase (ONLY EU ORDERS)
You can use this page to let us know that you wish to withdraw from your purchase.
Send us an email at: customerservice@sittingsuits.com
Please write “Withdrawal from purchase” in the subject line.
To help us find your order quickly, please include the following information in your email:
* Your name
* Your email address
* Your order number
* A short message stating that you wish to withdraw from your purchase
Once we have received your message, we will review your order and get back to you as soon as possible.
If your order has not yet been shipped from our warehouse, we will try to cancel the order and refund the payment.
If the order has already been shipped or processed by our warehouse, the shipment cannot always be stopped. In that case, please refuse the parcel on delivery or do not collect it from the pickup point. The parcel will then be returned to us automatically, and we will refund the amount once we have received the item back or have documentation that it is on its way back.
This function applies to your statutory right of withdrawal. Our regular return period is still 30 days.
EU Return shipping (ONLY EU ORDERS)
If you wish to return an item, simply send the package back to our warehouse address:
Stabrand Spedition ApS
Att: SITTINGSUITS
Skagerrakvej 8
2150 Nordhavn
Denmark
UK Return shipping (ONLY UK ORDERS)
If you wish to return an item, simply send the package back to our warehouse address:
Sittingsuits C/O 3Pluk
Unit 5
Clywedog Road North
Wrexham, Industrial Estate
Wrexham, LL13 9XN
Important information
Order number and name must be included in the package
Please keep the shipping receipt and tracking information
In cases involving lost or undelivered parcels, we reserve the right to request proof of delivery with signature
We are unable to collect parcels sent to parcel shops
All returns must be delivered directly to our warehouse address
Original shipping costs are non-refundable
Processing & refunds
From the time we receive your return:
Processing time: up to 7 business days
Refund: once processed, refunds may take 3–7 business days
Please note that the total refund time may therefore be up to approximately 10–14 days.
Items not eligible for return
We reserve the right to refuse returns if:
The product is not in new condition
The product smells of smoke or perfume
The product has been exposed to fire or heavy smoke
The product has been washed
The product has been in contact with animals
The product is damaged due to insufficient or incorrect packaging during return
Faulty items
If you receive a faulty product, please contact us by email with your order number and photos at:
customerservice@sittingsuits.com
Questions?
If you have any questions regarding returns or exchanges, please contact us at:
customerservice@sittingsuits.com
